Almost every team has manual processing.
They are inefficient, prone to human error. No user wants to do repetitive manual processing!
In the 90s and 2000s, almost every Fortune 500 invested in low cost countries or worked with Business
Process Outsourcing (BPO) firms to outsource their manual processes. However, while this virtual labor
source was much cheaper than the local talent, it was a false economy as companies ended up paying
more in the long term due to high attrition rates and high management overheads.
We need a mindset change to always be looking for opportunities to automate in GLOBE.
What are the approaches available at Nestle?
Robotic Process Automation (RPA)
Delivers “FTE Virtualisation” by automating mission critical but mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency.
Robotic Desktop Automation (RDA)
Delivers “FTE Assisted Automation” by automating key tasks and workflows on an FTEs desktop/laptop.
Business Process Automation (BPA)
Delivers integrated, mission-critical process automation at scale to achieve digital transformation and improved service quality. Utilises Smartform execution of codeless workflow seamlessly integrated with multiple application endpoints.
This is the most exciting opportunity as this approach is central to the FLOW program.
FLOW Orchestration connects disparate and isolated (team) silos into one harmonious fully automated process. Some core Orchestration already exists e.g. Password reset, client software and patch distribution.
Create custom Orchestration, automate technology stacks on the same platform, integrate service‑centric processes and datacenter automation, and build automatic documentation, audit trails, and standards. From the dashboards, managers can guide IT projects and remediation.
Orchestration's ROI calculator is built on ServiceNow Cost Management and tracks the ROI of every automation run, calculating cost savings over time. It can also project savings for tasks that IT can then prioritize for automation.